LRA Worldwide
LRA Worldwide is a leading research and consulting company in the emerging discipline of Customer Experience Management (CEM). We work with our clients to help them deliver consistently exceptional customer experiences in order to drive customer satisfaction, loyalty and advocacy, and company growth and profitability.
In our firm's 25-year history, we have grown from a provider of customized quality assurance evaluation programs for the hospitality industry, to a leading CEM consulting company offering a variety of client solutions. The evolution has been driven by our clients asking us one question – "How do we get better?" In response, we have built a range of performance measurement, research, training and consulting solutions to help them do so. Today, we are a growing company operating out of our corporate office in the United States (Philadelphia, PA) and in more than 120 countries throughout the world, helping our clients deliver exceptional customer experiences. Every touch. Every time.
LRA offers:
Customer Experience Consulting
Align your organization to enhance every customer experience at every touch point.
Standards Development & Content Management
Align critical business content to provide direction on the optimal customer experience.
Organizational Development & Training
Deliver on your brand promise through learning, development & training initiatives.
Research
Gain critical insights from your customers and employees through research and analysis.
Quality Assurance & Mystery Shopping
Get expert feedback through our advanced approach to experience evaluation.
Green Key Eco-Rating
Program
Rank, certify and audit your hotel based on your commitment to sustainable "green" practices.
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